Privacy & trust

The reason compliance teams say yes

Built privacy-first

  • Identifiers removed before the AI ever sees the text
  • No patient data stored by default — the image is read, then discarded
  • No screenshots — on-screen audiograms captured in memory
  • Clinician sign-off recorded on every note
  • UK GDPR, ICO-registered, run by BFG Hearing Solutions Ltd
  • Paid AI tier under a data-processing agreement — no training on your data

Where we are — honestly

We only claim what we can back up.

In place today

  • UK GDPR & ICO-registered
  • Identifiers removed before the AI
  • Paid AI tier under a DPA
  • Clinician sign-off on every note
🛠️

On our roadmap

  • Cyber Essentials
  • NHS DSP Toolkit
  • Encrypted backups
  • Customer-facing DPA
📄

The detail

Read our Privacy Policy, Data Processing terms and AI Disclaimer.